YiliteVip FAQs
About Products
Material & Identification
Q: Are your hair extensions made from human hair? How can I tell?
A: All our hair products are made from 100% human hair. Identification methods:
- Burn Test: Burn a small strand; real human hair smells like burnt protein and turns to ash.
- Touch Test: Stroking from root to tip feels smooth, while stroking from tip to root feels dry and less smooth.
Product Appearance
Q: Does the product look the same as the website pictures? Do I need to style it myself?
A: Website images are genuine product photos. Slight color variations may occur due to lighting and screens. Styling might be slightly affected during shipping but can be easily restored with simple touch-ups.
Dyeing Capability
Q: Can I dye the hair extensions?
A: Yes, they can be dyed other colors. Recommendations:
- Darkening is easier than lightening
- Professional hairstylist dyeing is recommended
- If dyeing yourself, use high-quality dye and test on a small sample first
Color Selection
Q: Do you have products in black color?
A: We offer jet black and natural black extensions. Natural black may appear slightly brownish under bright light.
Customization Service
Q: Can products be customized?
A: Yes, we support custom designs or dyeing based on provided images. Contact us for details.
Lifespan
Q: How long do YiliteVip hair extensions last?
A: Made from 100% human hair, we provide the highest grade products. With proper care, lifespan exceeds 1 year.
Shedding Issues
Q: Does the hair shed a lot?
A: Tested and certified by National Hair Products Quality Supervision Center as 100% virgin human hair, chemical-free, soft and smooth, bouncy, no shedding, and can be dyed and bleached.
Styling Capability
Q: Can they be straightened or curled?
A: Yes, treat them like your own hair using straighteners or curling irons, but avoid excessive heat tools to prevent drying and shortened lifespan.
Color Selection Advice
Q: How to choose hair extension color?
A:
- Choose color similar to natural hair
- Send hair photo for expert personalized advice
- Photo tips: Face window, take selfie in natural light (no direct sun), ensure hair visible from root to tip
Purchase Quantity
Q: How to determine purchase quantity?
A:
- Invisible tape extensions: 20 pieces/pack
- Tape weft extensions: 2Pcs or 4Pcs/pack
- I/U/V tip extensions: 25 pieces/bulk, 2 bulks/package
- Recommendation: Minimum 2 packs, 2-3 packs for thickness, 4-5 packs for full head coverage
Style Differences
Q: What's the difference between regular and invisible styles?
A:
- Regular style: Needs concealment under own hair, made from regular human hair
- Invisible style: Can be directly applied to hair surface, made from high-quality virgin hair, softer and smoother
About Usage
Daily Care
Q: How should I care for my hair extensions?
A: Care steps:
- Saturate with warm water
- Apply conditioner, detangle with wide-tooth comb, leave for 15 minutes then rinse
- Use sulfate-free shampoo (wash downward to prevent tangling)
- Gently squeeze excess water, dry with microfiber towel
- Air dry in ventilated area or blow dry on low heat, use leave-in conditioner as needed
Tip: High-quality hair should be washed carefully to prevent cuticle tangling.
Style Changes
Q: Can I change the hairstyle of extensions?
A: Yes! 100% human hair can be restyled using hairdryers, straighteners, or curling irons. Use leave-in conditioner after styling to prevent dryness.
Installation Tutorial
Q: How do I install hair extensions?
A: Detailed tutorial at: https://www.yilitehair.com/pages/how-to-install-tape-ins
Storage Methods
Q: How should I store hair products?
A:
- Place wigs on wig stand or mannequin head
- Store all products in cool, dry place
Adhesive Use
Q: Can adhesive be applied directly to skin?
A: Adhesives are safe but not recommended for direct skin contact. If hair is too thin, suggest purchasing hair topper.
Reuse
Q: How to reuse?
A: After 6-8 weeks of use, remove extensions and replace with provided tape. Repeat process for continued use.
Glue Removal
Q: How to remove glue from hair?
A: Recommend professional adhesive remover:
https://www.yilitevip.com/products/tape-in-extension-adhesive-remover
Washing Method
Q: How do I wash my hair?
A:
- Ensure hair is detangled
- Add shampoo to water bowl, soak for 10 minutes
- Rinse until water runs clear
- Pat dry with towel, apply leave-in conditioner (focus on ends)
- Air dry
About Shipment
Shipping Fees
Q: Do I need to pay shipping fee?
A: Free shipping for orders over $169 in most countries.
Shipping Time
Q: How long after ordering until shipment?
A:
- Most products: Shipped within 48 hours
- Pre-sale products: According to product page display time
Shipping Partners
Q: Which shipping carriers do you use? Can I specify one?
A: Partners: UPS, DHL, FedEx, USPS. To specify carrier, leave note at checkout page.
Delivery Time
Q: How long to receive my order?
A: Ground shipment typically 5-7 business days, depending on location.
Order Tracking
Q: What if I can't track my order?
A:
- Check at: https://www.track718.com/or https://www.17track.net/en
- Contact shipping carrier to confirm
- Shipping information may take 1-2 days to update
About Payment
Order Issues
Q: Why can't I place an order?
A:
- Try different payment method
- Provide error message screenshots to customer service
Coupon Use
Q: How to use discount codes or gift cards?
A:
- Add items to shopping cart
- Enter discount code on right side, click "APPLY"
- Click checkout, enter gift card code on right side
Customs Duties
Q: Why am I charged customs duties?
A: Duties charged by customs according to your country's policies. Buyers are responsible.
Payment Methods
Q: What payment methods do you accept?
A: Credit cards, Klarna, Afterpay, Zip, Sezzle, VISA, MasterCard, Stripe, Paypal, American Express.
Yilite VIP Rewards
Points Management
Q: How to check/redeem points?
A:
- Log into Yilite account
- Not registered: Click "Yilite VIP- Yilite VIP REWARDS" to register
- Already registered: Log in and click "My Points" or "Use Points"
- Details: https://www.yilitehair.com/user/signUp
Birthday Gift
Q: Do VIP members receive birthday gifts?
A: Yes! After logging in, click "add date" above birthday gift icon to fill information. Gift sent via email/text on first day of birthday month. Can be claimed once per year.
About Orders
Order Confirmation
Q: Why haven't I received order confirmation/shipping notification?
A:
- Confirm email matches order placement address
- Check spam folder
- Contact customer service for help
Discount Application
Q: Forgot to use discount code/gift card. Can you refund the difference?
A: Provide code/card number to customer service. After verification, corresponding difference will be refunded.
Logistics Exception
Q: Why did I receive delivery email but no package?
A: There may be logistics delays. Check with tracking number or contact customer service.
After-Sales Service
Return Policy
Q: Can I return/exchange if I don't like it?
A: Yes! Contact customer service within 30 days of delivery, keep product in original condition and packaging.
Details: https://yilitevip.myshopify.com/pages/return-policy-return-exchange
Refund Time
Q: When will I get my refund?
A:
- Processed within 24 hours after receiving and inspecting returned package
- Refunded to original payment account within several days
- Questions: svip@yilitevip.com
Package Damage
Q: What if package arrived damaged or product missing/damaged?
A: Check product condition, keep outer packaging and all products, contact customer service and logistics provider immediately.
Product Differences
Q: Why does received hair look different from website?
A: Wigs shipped directly after styling, may have slight differences from pictures. Can be easily fixed with simple touch-ups or care.
Shedding Issues
Q: Is some hair shedding normal right after receiving wig?
A: Thoroughly inspected before shipping,Use wide-tooth comb, shedding will gradually reduce.
Tip: 0.5% probability of tape adhesion issues. We provide free spare tapes. If low adhesion discovered, contact us for free replacement (within one week of receipt).
Cooperation Methods
Salon Collaboration
Inviting salon owners for collaboration, offering:
- Bulk supply at discounted rates
- Complimentary color rings
- Bulk custom production
Details: svip@yilitevip.com
KOL Collaboration
Seeking Key Opinion Leaders for collaboration, offering:
- Generous bonuses
- Promotion on major social media platforms
Inquiries: collab@yilitehair.com
For other questions, please contact our customer service team!