Shipping Policy

Our goal is to provide safer and faster shipping options wherever you live.

The time frame for order delivery is divided into two parts: processing time and shipping time.

1. Processing time

Processing time: 0-2 days. Fulfilled: Mon - Sat.

Order cutoff time: 11:00 PM (GMT-08:00) Pacific Standard Time.

We do not process on Sundays or holidays. Processing time is NOT included in the shipping time. Please plan accordingly.

2. Shipping Time

Ship to United States: 3-5 workday. Shipped: Mon - Sun. Shipping Method: DHL/USPS/Fedex.

Ship to Canada: 4-7 workday. Shipped: Mon - Sun.. Shipping Method: DHL/Fedex.

Ship to Mexico, United Kingdom, France, Germany: 3-7 workday. Shipped: Mon - Sun. Shipping Method: DHL.

Ship to United Arab Emirates: 7-10 workday. Shipped: Mon - Sun. Shipping Method: DHL/Fedex.

Ship to South Africa: 7-10 workday. Shipped: Mon - Sun. Shipping Method: DHL/Dpex/TNT.

Ship to other countries: 7-10 workday. Shipped: Mon - Sun. Shipping Method: DHL/Dpex/TNT.

Attention: Although we try to ship your hair to you as fast as possible, please don’t order hair less than 48 hours before you need it! It's always better to give yourself at least a 2 week cushion before you need it to avoid any unforeseen circumstances that may delay delivery.

Please Noticed:

We don't process orders on Sunday, because shipping companies all do not work on Sunday.

Processing & shipping times may be extended during holidays.

3. Shipping Fees & Free Shipping

We offer international shipping worldwide. Shipping fees and free shipping thresholds vary depending on the destination country or region.

1. Standard Shipping Countries & Regions (Free Over US$59)

Customers from the following countries and regions enjoy free standard shipping on orders over US$59.

Eligible Countries & Regions

Canada, United States, Australia, Chile, Ireland, Bulgaria, Belgium, Denmark, Germany, Russia, France, Finland, Netherlands, Czech Republic, Croatia, Romania, Norway, Portugal, Sweden, Switzerland, Slovakia, Slovenia, Ukraine, Spain, Hungary, Italy, United Kingdom, Macau Special Administrative Region, Pakistan, Philippines, Kazakhstan, South Korea, Malaysia, Japan, Taiwan Region, Uzbekistan, Hong Kong Special Administrative Region, Singapore, Israel, Vietnam.

2. Extended Shipping Regions (Free Over US$169)

For additional countries and remote international destinations, the following shipping policy applies.

Covered Countries & Regions

Aruba, Anguilla, Antigua and Barbuda, Barbados, Bahamas, Panama, Bermuda, Puerto Rico, Belize, Dominica, Dominican Republic, Costa Rica, Grenada, Greenland, Guadeloupe, Haiti, Netherlands Antilles, Honduras, Cayman Islands, Martinique, Montserrat, Mexico, Nicaragua, El Salvador, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Turks and Caicos Islands, Trinidad and Tobago, Guatemala, U.S. Virgin Islands, British Virgin Islands, Jamaica, Papua New Guinea, Northern Mariana Islands, French Polynesia, Fiji, Guam, Heard Island and McDonald Islands, Kiribati, Cook Islands, Marshall Islands, American Samoa, United States Minor Outlying Islands, Micronesia, Nauru, Niue, Norfolk Island, Palau, Pitcairn Islands, Samoa, Christmas Island, Solomon Islands, Tonga, Tuvalu, Tokelau, Wallis and Futuna, Vanuatu, New Caledonia, New Zealand, Algeria, Ascension Island, Egypt, Ethiopia, Angola, Benin, Botswana, Burkina Faso, Burundi, Equatorial Guinea, Togo, Eritrea, French Southern Territories, Cape Verde, Gambia, Republic of the Congo, Democratic Republic of the Congo, Djibouti, Guinea, Guinea-Bissau, Ghana, Gabon, Zimbabwe, Cameroon, Comoros, Côte d’Ivoire, Kenya, Lesotho, Liberia, Libya, Réunion, Rwanda, Madagascar, Malawi, Mali, Mayotte, Mauritius, Mauritania, Morocco, Mozambique, Namibia, South Africa, Niger, Nigeria, Sierra Leone, Senegal, Seychelles, São Tomé and Príncipe, Saint Helena, Eswatini (Swaziland), Sudan, Somalia, Tanzania, Tristan da Cunha, Tunisia, Uganda, Western Sahara, Zambia, Chad, Central African Republic, Bouvet Island, Antarctica, Argentina, Paraguay, Brazil, Bolivia, Ecuador, French Guiana, Falkland Islands, Colombia, Guyana, Peru, South Georgia and South Sandwich Islands, Saint Martin, Suriname, Venezuela, Uruguay, Albania, Estonia, Andorra, Austria, Åland Islands, Belarus, Iceland, Poland, Bosnia and Herzegovina, Faroe Islands, Vatican City, Guernsey, Montenegro, Latvia, Lithuania, Liechtenstein, Luxembourg, Malta, North Macedonia, Isle of Man, Moldova, Monaco, Serbia, Cyprus, San Marino, Svalbard and Jan Mayen, Greece, Jersey, Gibraltar, China, Afghanistan, United Arab Emirates, Oman, Azerbaijan, Palestine, Bahrain, Bhutan, East Timor (Timor-Leste), Kyrgyzstan, Cambodia, Qatar, Cocos (Keeling) Islands, Kuwait, Laos, Lebanon, Maldives, Mongolia, Bangladesh, Myanmar, Nepal, Georgia, Saudi Arabia, Sri Lanka, Tajikistan, Thailand, Turkey, Turkmenistan, Brunei, Armenia, Yemen, Iraq, India, Indonesia, British Indian Ocean Territory, Jordan.

Customs Duties & Import Taxes

Customers are responsible for any customs duties, VAT, or import taxes charged by local customs authorities.

Shipping Carriers

Orders are shipped via DHL, FedEx, UPS, USPS, or local delivery partners depending on the destination country and shipping availability.

Free Shipping to Select Areas

We offer free international shipping on most of the orders via DHL or FedEx with express shipping, with delivery time ranging from 5 to 7 business days depending on your location. Please refer to the checkout page for shipping times.

1. Due to the geographical uniqueness of certain regions, we may apply additional shipping charges, for example, Germany. Please refer to the checkout page for details.

2. For addresses classified as remote areas by DHL or FedEx, the customer will bear the excess for orders with shipping costs exceeding $25. If this happens we will contact you via our email svip@yilitevip.com

Processing Time
It will take 2 business days to process your order. We ship Monday through Friday, excluding weekends and holidays.  Once your order ships, you will receive an e-mail with a tracking link, which may take up to 12-48 hours to update. If you haven't received your shipping confirmation email, please check your junk/spam or promotions folders.

Package Loss, Damage
All the packages are shipped directly from our factory coming with tracking and delivery confirmation. We cannot be held responsible for the performance of the carriers. Still, we will assist our customers with any damage or loss in third-party shipping services, feel free to contact us through email at svip@yilitevip.com. To further investigate this issue, please contact the couriers at your earliest convenience.

P.O. box, Military Base
Military addresses (APO, FPO) and PO Boxes cannot be delivered. Please include a physical address at the time of checkout.

Wrong Address Disclaimer
The buyer has to ensure that the shipping address is entered correctly. We do our best to expedite processing and shipment dates, therefore there is only a brief window of opportunity to cancel, change, or change the address of your transaction. Please contact us at Email: svip@yilitevip.com