Freight Insurance

Introduction and Compensation Instructions for Yilitevip Freight Insurance

Dear customers, during your selection of high-quality hair products from Yilitevip, to provide you with a more reassuring and worry-free shopping experience, we have specially launched the freight insurance service. The following will introduce the relevant details of the freight insurance to you.

I. What is Freight Insurance

Freight insurance is a type of protection service aimed at compensating for the freight costs generated during the return or exchange process. When you purchase Yilitevip products and simultaneously purchase freight insurance, if you need to return or exchange the products for various reasons later, under eligible circumstances, you will receive corresponding freight compensation, enabling you not to worry about the freight costs for returns and exchanges.

II. The Price of Freight Insurance

To bring you affordable and considerate protection, our freight insurance is priced extremely reasonably. The price of freight insurance is only 5% of the amount of the products you purchase. For example, if the price of the hair product you buy is 200$, you only need to pay an additional 200×5% = 10$ to add a layer of freight protection to your shopping this time. Such a low investment can play a big role when you need to return or exchange products, effectively reducing your shopping risk cost.

III. The Role of Freight Insurance

Benefits for You (Consumers)

  1. Reduce Shopping Risks: You can choose your favorite hair styles with more confidence. If you find that the product does not meet your expectations after receiving it, or if there are other reasonable return or exchange needs, you don't have to worry about additional freight expenses, which greatly reduces your shopping decision-making cost.
  2. Easy Returns and Exchanges: The return and exchange process is simplified. After applying for a return or exchange and completing the return operation, the system will automatically calculate the freight insurance compensation amount and pay it to you, making your return and exchange process more convenient and smooth.

Significance for Us (Merchants)

  1. Enhance Service Quality: We are committed to providing you with a full range of high-quality services, and freight insurance is an important part of it. By providing this service, we hope to eliminate your worries during the shopping process and let you feel the care and attention that Yilitevip gives to you.
  2. Strengthen Shopping Trust: Freight insurance reflects our confidence in product quality and service. We believe that through this measure, you will have more trust in our brand, thus establishing a long-term and stable cooperative relationship.

IV. Compensation Instructions for Freight Insurance

1. Compensation Conditions

  • You need to initiate a return or exchange application within the specified time. Generally, within 7 days from the date you receive the product, if you find that the product has quality problems or you want to return or exchange it for personal reasons (such as dislike of the style, inappropriate color, etc.), you can apply for freight insurance compensation.
  • Your return behavior needs to comply with our return and exchange process specifications. This includes keeping the product and its packaging intact, attaching the original accessories, labels, etc., and the returned product has not been used, washed, damaged, etc.
  • You need to use the same logistics method as when you purchased the product for the return, and the return logistics tracking number needs to be accurately filled in the return application so that the system can calculate and pay the freight.

2. Compensation Amount

If the product you purchased on the YiliteVip website is lost, damaged, or stolen during transportation, and YiliteVip verifies that the product is indeed lost, damaged, or stolen, then you will receive (at your option) the following services:
(a) A full replacement of the product you purchased.
(b) A refund of the purchase price you paid for the product.
To avoid any ambiguity, under no circumstances will YiliteVip refund the price paid by the customer for transportation protection.

3. Compensation Process

  • Initiate a Return Application: When you decide to return the product, please initiate a return application according to the process on our shopping platform and select the reason for the return. At the same time, confirm that you have purchased freight insurance when you made the purchase.
  • Fill in Return Logistics Information: After the return application is approved, you need to choose a suitable logistics method to return the product to us and accurately fill in the return logistics tracking number and relevant information. Please be sure to keep the logistics waybill for future reference and verification.
  • Wait for Review and Compensation: After we receive the returned product and confirm that it is in order, the system will automatically trigger the freight insurance compensation process. Generally, the compensation amount will be directly paid to the payment account you used when purchasing the product, such as WeChat wallet, Alipay balance, bank card, etc., within 7 working days. You can check the compensation progress of the freight insurance in the order details on the shopping platform.

V. Special Reminders

  1. Freight insurance is only applicable to eligible return and exchange situations. If your return application is determined to be inconsistent with the return and exchange policy, such as the product has exceeded the return and exchange period, the product has been used and affects secondary sales, etc., you will not be able to obtain freight insurance compensation.
  2. If you encounter any problems during the freight insurance compensation process, such as incorrect compensation amount, long time without receiving compensation, etc., please contact our customer service team in a timely manner. Our customer service staff will wholeheartedly serve you and assist you in solving the problems.  customer service email: svip@yilitevip.com.

If you have not purchased our freight insurance, you need to be compensated according to the return and exchange policy. For details, please visit: https://yilitevip.myshopify.com/pages/shipping-policy.

We hope that through this thoughtful freight insurance service, we can add more convenience and peace of mind to your shopping journey at YiliteVip Hair. If you have any questions, please feel free to communicate with us at any time. Wish you a happy shopping!